COLD HOLLOW FAMILY PRACTICE TEAMS

JOIN THE TEAM
You are the most important part of your health care team. When you take an active role in your health and work closely with us, you can be sure that you are getting the care you need.

Dr. Babb’s Clinical Team

  • Lorne M.N. Babb. M.D.—Family Physician
  • Jordan King, RN– Dr. Babb’s Nurse– contact Jordan for any needs related to an office visit with Dr. Babb
  • Anne-Marie Lajoie, RN—Nurse Care Manager—contact AnneMarie for complex health needs or coordinating care outside Cold Hollow Family Practice
  • Sandy Smith, RN, MSN—Medication assisted treatment nurse care coordinator—contact Sandy for support in Suboxone therapy
  • Jennifer Stetson CMA– supports both clinical teams by assisting with daily patient care

Ms. McMorrow’s Clinical Team

  • Lynn B. McMorrow, APRN, FNP-C—Family Nurse Practitioner
  • Taylor Greenway RN BSN– Lynn McMorrow’s Nurse– contact Taylor for any needs related to an office visit with Ms.McMorrow
  • Anne-Marie Lajoie, RN—Nurse Care Manager—contact AnneMarie for complex health needs or coordinating care outside Cold Hollow Family Practice
  • Jennifer Stetson CMA– supports both clinical teams by assisting with daily patient care

Front Office Team

  • Jean Baker, Scheduler—contact Jean about appointments, or any other questions
  • Anne-Marie Bates—contact Anne-Marie about appointments, or any other questions
  • Judy Pond, Scheduler and Medical Billing Specialist—contact Judy about any billing questions or to set up a payment plan

 

TEAM ROLES TO WORK TOGETHER

As your primary care provider, we will:

  • Learn about you, your family, your health history including mental health and substance use, and your health goals and preferences.
  • We will ask you about your medications , recent visits to other providers and tests, and how you are doing with self-management goals every time you seek care and provide evidence-based treatment that make sense for you.
  • Take care of any short-term illness, long-term chronic disease, and your all-around well-being.
  • Keep you up-to-date on all your vaccines and preventive screening tests.
  • Connect you with other members of your care team across all settings (specialists, health coaches, etc.) and coordinate your care with them as your health needs change.
  • Be available to you after hours for your urgent needs.
  • Notify you of test results in a timely manner.
  • Communicate clearly with you so you understand your conditions and all your options, and provide a written clinical summary at the end of each visit.
  • Listen to your questions and feelings. I will respond promptly to you – and your calls – in a way you understand.
  • Help you make the best decisions for your care, based on the latest clinical evidence and medical necessity.
  • Give you information about self-management classes, support groups, or other services that can help you learn more about your condition and stay healthy.

 

AS THE MOST IMPORTANT MEMBER OF THE CARE TEAM

We trust you to: 

  • Know that you are a full partner with us in your care.
  • Come to each visit with any updates on medications, dietary supplements, or remedies you’re using, and questions you may have.
  • Let us know when you see other health care providers so we can help coordinate the best care for you.
  • Keep scheduled appointments or call to reschedule or cancel as early as possible.
  • Understand your health condition: ask questions about your care and tell us when you don’t understand something.
  • Learn about your conditions and what you can do to stay as healthy as possible.
  • Follow the plan that we have agreed is best for your health.
  • Take medications as prescribed.
  • Call if you do not receive your test results within two weeks.
  • Contact us after hours only if your issue cannot wait until the next work day.
  • If possible, contact us before going to the emergency room so someone who knows your medical history can care for you.
  • Agree that all health care providers in my care team will receive all information related to your health care.
  • Learn about your health insurance coverage and contact your insurance company if you have any questions about your benefits.
  • Pay your share of any fees on time.
  • Give us feedback to help us improve our care for you and let us know about errors in your record.